FQA

What is Munfarid?
Munfarid is a modern, fast-fashion ladies' handbag brand. It specializes in mini handbags and croc bags, typically in trendy, seasonal colors. The brand focuses on stylish, affordable options for fashion-forward women who want to stay updated with the latest handbag trends.

Does Munfarid have a physical store?
No, Munfarid is an online ex-only store. However, we offer a flexible exchange policy.

What is the delivery time?
We deliver confirmed orders across Pakistan within 3 to 5 working days.

Which delivery service do you use?
We use trusted courier partners such as Call Courier, PostEx, and TCS for nationwide delivery.

What are the delivery charges?
Delivery is PKR 150 for orders below PKR 2,500.

How can I place an order?
Placing an order is simple:
1. Add your desired products to the cart
2. Enter your correct shipping and contact details
3. Wait for a confirmation call from our support team

Do you offer returns?
No, Munfarid does not accept returns.

Do you offer refunds?
We do not offer refunds, but exchanges are possible under certain conditions.


Can I exchange a product?
Yes, products can be exchanged within 7 days of purchase if they are unused, tagged, and accompanied by the original receipt. Please note: items bought during sales or promotions are not exchangeable.

What should I do if I receive a faulty item?
Do not accept parcels with open seals or visible damage. If you receive a faulty item, contact us immediately at:
📞 ‪+92 314 0606647‬
📧 shopmunfarid@gmail.com
Support hours: 9 AM – 6 PM

Can I cancel my order?
Orders cannot be canceled once they are confirmed and dispatched.

Where can I shop Munfarid products?
Shop online at www.munfarid.pk — we deliver all over Pakistan.

Are the colors shown on the website accurate?
We try to ensure color accuracy in product photos, but slight differences may occur due to screen display settings.

Is online payment secure?
Yes, Munfarid uses SSL encryption to keep your transactions and personal information secure.

Do you deliver internationally?
Currently, Munfarid delivers only within Pakistan.

Do you offer discounts?
Yes, we offer seasonal and promotional discounts.

Does Munfarid have customer support?
Yes, our support team is available Monday to Sunday, 9 AM – 6 PM via:
📞 ‪+92 314 0606647‬
📧 shopmunfarid@gmail.com

What is the official website of Munfarid?
Our official website is www.munfarid.pk.